Matley S.r.l protects the buyer in accordance with the law of 14 June 2014 adapting Italian law to the EU Directive 2011/83 / EC. If the customer wants to replace the product purchased with a new one or to change the color of the product, he has 14 days from the date of the reception to return the order and get the change of his purchased product with another product (with the exception of the costs incurred for shipping of the product to be replaced and the new one) or obtain a refund. The customer has to send the product that would like to change at the address listed HERE and has to contact us via mail, fax or phone indicated HERE to let us know about his return request.
For any information:
email [email protected]
Tel. +39 0422 301025
Fax. +39 041 8109998
If the customer receives a wrong or defective item, we apologize for the inconvenience, the product must be returned by post to the address HERE, Matley srl will refund the shipping cost and will change it and send it back
For doubts or perplexities the customer can contact the Customer Support here to find out all the details.
In any case, the returned products must be in original condition, including packaging. All returned products will be inspected in detail.
The customer must ensure to bundle the package carefully to ensure that products will not be damaged. Matley srl is not responsible for items and products that have been sent in error.
When products arrive damaged or not complete in all their parts, Matley srl will not replace the product.