Free shipping costs in Italy for orders over €50
All tie-ups products are made in Italy. The thermoplastic material and the polycarbonate which are the main components of the tie-ups world are produced with an exclusive recipe in Italy and the transformation into a product or fabric takes place entirely in Veneto in the province of Treviso. Even the traditional packaging is 100% made in Italy and all products are stored and assembled at our headquarters. Some craftsmanship is done by master leather craftsmen between the provinces of Treviso and Venice. An all-Italian supply chain.
They are items designed and made in Italy and are made to last. They have a minimal and refined taste and are produced with innovative techniques. The tension towards beauty and attention to detail have always characterized the world of tie-ups and satisfied thousands of customers. Tie-ups does not use any type of animal skin which is why it has obtained the “animal free” certification. All products are recyclable and some of them are already produced with post-production recycled material.
To make purchases it is not necessary to register. You will be able to shop as a guest and no personal data will be saved for subsequent purchases.
If you don’t view some page, article or section of the site correctly, it is most likely due to your browser’s cache, you can easily clear the memory/browsing data through your browser options. We keep our portal constantly updated, make sure you always have the latest version of the browser installed on your device to have a better experience in using the contents!
You can request an invoice by contacting us at firstname.lastname@example.org
HOW CAN I CHECK THE STATUS OF MY ORDER?
If you are not registered on our portal, you will receive all the info for tracking your order in the email that will be provided during the purchase phase.
If you are registered on our portal, to check the progress, you will find all the information on the orders in your account in the “My Orders” section, by clicking on: “Courier icon”
HOW CAN I REQUEST INFORMATION ABOUT A PRODUCT THAT IS NO LONGER AVAILABLE?
You can contact our Customer Service for more information on availability online or in one of our dealers.
HOW CAN I SEARCH FOR AN ITEM?
You can consult our catalog through the categories in the menu, or by searching for the product through the search field located at the top right.
WHERE CAN I FIND TECHNICAL INFORMATION RELATING TO THE INDIVIDUAL PRODUCTS?
Within the product page of each item you will find information relating to composition, size correspondence, instructions for product care, usually, the item that contains this info is “Product details”.
WHERE CAN I FIND THE SIZE CHART?
You can find a size guide on the product page of each item. All belts are in one size and can be adjusted comfortably from home. You can see the video of how to do it by clicking HERE. The other accessories have no size but there is always a product sheet with the measurements. All in one size, even for this tie-ups is the perfect gift. If in doubt, do not hesitate to contact CUSTOMER SERVICE.
CAN I ADD PRODUCTS TO AN EXISTING ORDER?
It is not possible to add products to an already closed order. A new order must be placed. However, it is possible to receive both orders in a single shipment if the first has not already been processed.
IS PURCHASING PRODUCTS ONLINE THROUGH TIE-UPS.COM SECURE?
Online transactions are transmitted via a secure server with SSL (Secure Socket Layer) encryption technology.
HOW CAN I TRACK THE SHIPMENT OF MY ORDER?
Enter the tracking number you received in the purchase confirmation email in the dedicated area on the courier that delivers your order, or go to your “Account” area to view the order fulfillment status.
IS IT POSSIBLE TO PURCHASE A PRODUCT AND SEND IT AS A GIFT?
ARE THE PRODUCTS PURCHASED ONLINE COVERED BY A WARRANTY?
Matley will provide, in relation to the products purchased by the customer, the legal guarantee of compliance with the conditions and terms set forth in art. 128 and ss. of Legislative Decree No. 206/2005. The customer has the right to cancel the online purchase within 14 days of delivery of the product.
In particular, in the event of a lack of conformity, the customer will have the right to obtain a compliant replacement product or a refund of the price. Upon receipt of the complaint, if the customer requests the replacement of the non-compliant product, Matley will check the availability of the replacement product (compliant with the order specifications) and, in the event of non-availability, will credit the customer with the full amount plus the costs shipping.
The rights arising from the legal guarantee of conformity may be exercised on condition that the products have been used correctly, with due diligence and in compliance with the intended use and with the provisions of the enclosed indications.
The legal guarantee of conformity applies only to defects deriving from normal use of the product.
The costs relating to the return of products due to the exercise of the guarantee will be borne by Matley.
HOW CAN I RETURN A PRODUCT?
To return a product, fill out the online form available on the dedicated “Returns” page. For more information, consult the Return procedure on the same page.
If you are logged into your account, you can click on the “Make a return” icon.
HOW MANY DAYS DO I HAVE TO RETURN A PRODUCT?
It is possible to return a product within 30 days from the date of receipt of the same. For more information, consult the dedicated section: Return Procedure.
CAN I CHANGE A PRODUCT?
Within 30 days from the date of receipt of the same, it is possible to exchange a product by requesting an alternative size or color. For more information, consult the dedicated Return Procedure section.
CAN I RETURN TWO DIFFERENT ORDERS IN ONE RETURN SHIPMENT?
Yes, it is possible to return two different orders with a single return shipment.
CAN I SEND THE RETURN WITH A COURIER DIFFERENT FROM THE ONE THAT DELIVERED THE ORDER?
Yes, it is possible to use a courier other than the one indicated by the Seller. In this case, the customer assumes full responsibility in the event of damage caused to the products during the return shipment or loss of the package, as well as the related shipping costs.
HOW CAN I CHECK THE STATUS OF MY RETURN?
We will update the status of your order as soon as we have received your return, at which time you will receive a new email which will contain the new tracking code to monitor your return.
HOW LONG DOES IT TAKE TO GET THE REFUND IN THE EVENT OF A RETURN?
Once the return has been received in our warehouses, we will send the refund request within a few days. The timing of the refund varies according to the payment method used at the time of the order. Generally, the procedure is completed within 14 days of receiving the returned products. Any delays in displaying the refund may depend on the payment method used.
I FILL IN THE RETURN FORM, BUT I CHANGE MY MIND AND DECIDED TO HOLD THE ORDER. WHAT SHOULD I DO?
We’re glad you decided to keep your purchase. Contact Customer Care to let us know your decision and we will cancel your return request.
WHAT ARE THE ACCEPTED METHODS OF PAYMENT?
The payment methods accepted for purchases on our e-commerce are: credit cards (Visa, Mastercard, American Express, Diners Club, Discover and JCB); debit cards (Cartasi), PayPal, Union Pay. The billing address must match the address registered with the payment method you intend to use.
WHEN WILL IT BE CHARGED?
The amount will be charged to the payment method selected at the time of order confirmation. You will receive a purchase confirmation email confirming that the amount due has been charged.
WHY ARE MY CREDIT CARD OR OTHER PAYMENT MEANS REJECTED AT THE TIME OF PURCHASE?
If you receive a notification that your payment method was declined, check that:
– the card details or payment information has been entered correctly;
– the security code is correct;
– the credit card has not expired.
If all of the above information is correct, please contact your bank or payment service provider.
IN WHICH CURRENCIES CAN I PAY?
Payment will be made in the currency displayed at checkout. If you are placing an order from abroad, our system will automatically do a currency exchange.
WHEN WILL I RECEIVE MY ORDER?
Delivery times start from the date of shipment and depend on the shipping service selected or in any case available in each country. Orders are usually processed in 1-2 days.
HOW MUCH ARE THE SHIPPING COSTS?
Shipping costs vary based on the shipping methods available and the area you are in. The costs are calculated during check out and are listed in the cart under “shipping cost”.
WHERE ARE THE PRODUCTS PURCHASED IN THE ONLINE BOUTIQUE SHIPPING FROM?
The products purchased on the tie-ups.com e-commerce are shipped from the Matley srl operational headquarters located in Via Galileo Galilei in Gorgo al Monticano in the province of Treviso.