Free shipping costs in Italy for orders over €50
Matley uses industry-standard Secure Sockets Layer (SSL) technology, which allows for the encryption of potentially sensitive information, such as your name and address, and other sensitive information, such as credit card details. The information exchanged between the client’s computer and the website cannot be read or copied if intercepted by someone. This technology includes the following features:
It assures the browser that data is being sent to the right server, and that that server is secure.
The data is encrypted so that it can only be read by the secure server.
The data is checked during its transfer, to ensure that it cannot be altered.
You can choose Bank Transfer as a payment method during checkout, you will be provided with the details where to make the payment, your order will leave our warehouse once the operation has been successful.
Security is a priority for Matley s.r.l., therefore your information will be encrypted.
VISA, MASTERCARD, PAYPAL, AMERICAN EXPRESS, VISA ELECTRON, POSTAPAY
Tie-ups offers many payment options and allows you to use any of the cards and methods shown in the image below: Visa, Mastercard, Paypal, American Express, Visa electron, Postepay.
SHIPMENTS ALL OVER THE WORLD
Tie-ups ships to almost every country in the world. It guarantees shipments of the Products in all the countries that can be selected when confirming the online order, via express couriers selected from time to time according to the product ordered and the place of destination.
The Products are shipped by Tie-ups and delivered by the selected courier, to the address indicated by the customers at the time of registration or at a different address indicated at the time the Order is sent. Tie-ups undertakes to do everything in its power to ensure that the products shipped are delivered quickly.
The Delivery Terms cannot, in any case, be considered binding and Tie-ups, not being able to directly control the delivery of the products after their shipment, cannot be held responsible in any way for their non-compliance.
• In Italy within 1-3 working days from the date of shipment.
• Outside Italy 2-5 working days from the date of shipment.
HOW THE DISCOUNT CODE WORKS
Discount codes or coupon codes are alphanumeric strings issued by the company to promote a particular offer, a discount or a refund for the exclusive benefit of the customer. Coupons can provide fixed or percentage discounts on the order, offer free shipping, include a free gift in the order, and any other benefit for the buyer.
To use the discount code received, you must:
1) access the cart page.
2) insert DISCOUNT CODE in the box with the wording
APPLY PROMO CODE
3) update the cart
4) continue with the purchase or continue shopping
Matley ensures that items purchased using discount codes have the same guarantees as full price products.
Each discount code can be linked to a specific promotion, so the customer must check the relative terms and conditions of use. Discount codes are not retroactive and cannot be combined.
HOW TO MAKE A RETURN
Matley S.r.l protects the buyer according to the legislation of 14 June 2014 which adapts Italian law to EU directive 2011/83/EC, in the event of Withdrawal these are the directives:
The customer who wants to replace the purchased product with a new product has 14 days from the date of receipt of the same to return the order and obtain the exchange of the purchased product for another product. The shipping costs for the return and the replaced item are charged to the customer.
The customer who wants to return the purchased item, always within the peremptory terms of the 14 days referred to in EU directive 2011/83/EC, has the right to reimbursement of the expense incurred.
The product you wish to exchange or return must be sent to the following address:
Via Galileo Galilei n°4, 31040 Gorgo al Monticano (TV) Italy
By law the right of withdrawal cannot be applied to distance sales of made-to-measure or personalized goods, Matley S.r.l therefore reserves the right to evaluate the purchase order for which withdrawal is requested, in the case of personalized belts it will therefore be discretionary.
For all the products in the catalogue, however, after having communicated the desire to return the goods, the buyer will have another 14 days available to return the purchased products to Matley S.r.l: within these same 14 days Matley S.r.l will refund the amount paid by the buyer for the purchase, excluding shipping costs.
If the customer has doubts or perplexities, it is possible to contact customer assistance using the appropriate form by clicking HERE.
In all cases, returned products must be in their original condition, including packaging. All returned products will be inspected thoroughly.
The customer must ensure that the package is packaged carefully to prevent damage to the products.
If the products arrive damaged or not intact in all parts, Matley will not replace the product.
In the event of a defect, the consumer has the right to have the product replaced without shipping costs or to a refund of the expense incurred.
The consumer must report the defect of the product within 2 months of discovery. We recommend that you contact us via the contact details listed above for any type of communication and to quickly resolve any inconvenience.
The competent authority in matters of sanctions is the AGCM, Guarantor of Competition and the Market.
For any information, our contacts are available:
COMPLETE TO MAKE A RETURN